A little clarity.
Then back to exploring.
Answers about trying Espy, publishing your own content, and choosing between the app, TS Studio and a branded experience.
Access & getting started
How can I try Espy?
Espy is currently distributed as a beta. Request app access and tell us whether you use iOS or Android. We’ll help you with the next steps.
Do I need an account?
You can explore as a guest: look around the map, use the Beam and choose public interest categories. Sign in to create veacons, join invite-only categories, create private ones and use account-based discovery features.
How do I get access to TS Studio?
TS Studio requires a verified organisation. We help people who want to test get set up—contact us to request Studio access. Register in the app and confirm your email, then use the same login for Studio. Alternatively, use your Apple or Google account in both the app and TS Studio; no separate email confirmation is needed.
What is the difference between the app and TS Studio?
The app is for discovering content and quick creation on the go. TS Studio is the companion web dashboard for richer authoring: custom shapes, 3D volumes, schedules, categories, adaptive content, assets and permissions. Same account, same data.
What does access cost?
Contact us about your intended use and access requirements. We’ll explain the applicable options for your project before you proceed.
Publishing & branded apps
Can we publish our stories in the existing Espy app?
Yes. You can bring your POIs, stories and audiences into Espy without commissioning a separate app. Tell us about your project to discuss publishing and Studio access.
Can individuals and creators use it too?
Yes. You can create content in the app with an account. Studio access requires a verified organisation; if you want to test Studio for a creator project, contact us and we’ll help you with the setup.
What is the difference between Brandbooks and white-labeling?
A Brandbook configures the appearance of an Espy experience, including colours, fonts, logos and map styling, for eligible accounts. It is applied through a Space and loads immediately when you switch to that Space in the app. You can belong to multiple Spaces, with one active at a time. A separately published app with its own listing is a white-label or custom-app project. Compare the three ways to use Espy.
Can an agency manage multiple clients?
Spaces keep each client’s veacons, categories, members and statistics separate. Give collaborators per-space permissions and switch between client workspaces in TS Studio. Invite guest organisations, such as sponsors, and let them publish in the categories you authorise. Explore Spaces.
Can we build our own app from Espy?
Yes. Espy can provide a working foundation for a custom interface, features and workflows, with Transceiver® powering the geospatial layer. Scope and delivery depend on your project; tell us what you need.
Do we need hardware or beacons?
No physical beacons are required. Veacons are virtual content items placed on a map and discovered using device location. The experience is designed for outdoor, GNSS-enabled use. Horizontal and vertical accuracy depend on the device and environment. Use elevation bands that allow for positioning uncertainty; exact indoor vertical matching is not a supported assumption.
Discovery & notifications
Why is the Beam not finding anything?
Point clearly towards the area and try pressing and holding to reach farther. Check the categories you follow, or aim elsewhere. There may be no matching content there yet. If “3D spatial discovery” is on and device altitude is available, the Beam also follows your phone’s tilt: a veacon above you may require pointing your device up. Geofence-only veacons have no body for the Beam to find; they use arrival notifications.
How can I reduce notifications?
Mute or unsubscribe from noisy categories, choose Official veacons only, or turn proactive discovery off to discover on demand with the Beam.
Why did audio start playing when I arrived?
Some veacons play an audio clip on arrival, such as a location story. Turn this off under Settings → Content → Play audio in background.
Can I keep content private or invite only a group?
Yes. Categories can be private, invite-only, public or official. Invite-only categories use QR invitations. People can mute a category without leaving it.
Creating & managing content
What is a veacon?
A veacon is a location-linked content item. It connects a story, useful information or a digital resource to a place, with rules for how it can be discovered.
What does mounting mean?
Mounting switches a veacon on so it can be discovered, subject to its rules and schedule. Unmounting switches it off reversibly. New veacons start unmounted.
Can I change a veacon’s shape on my phone?
You can edit a circular signal radius in the app. Custom polygons and 3D volumes are drawn in TS Studio and open read-only in the app.
What is adaptive content?
A veacon can show different authored content for time, weather, temperature, distance, language and age. In TS Studio, build ordered blocks with conditions and a fallback. Espy selects the matching content; it does not automatically rewrite or translate it.
How do schedules differ from expiration?
Schedules define recurring active intervals, including selected weeks of the month. Expiration sets the end of a veacon’s lifetime. A silence interval controls the minimum gap between notifications to the same person.
Assets, actions & insights
What are assets and actions?
Assets are digital items: text, images, PDFs, audio, video, votes, 3D/AR models or vouchers. Actions can open another content block, grant an asset or request a digital-asset donation. Grants and donation actions require moderator review.
Do donation actions charge money?
No. These actions transfer digital assets, never money. A private security code restricts donations to the intended asset.
What is a voucher?
A voucher holds individual codes, such as promotional codes, gift certificates or entry passes. When you receive one, your code appears in Assets. Tap to copy it, or redeem it if the issuer enabled that option.
What does Highlights show?
Highlights reports views in the results sheet, opens of full content and reactions. Explore 7-day and 30-day totals, trends, popular and quieter content, and weekly patterns. It provides engagement insights, not individual visitor identification.
Where can I read about privacy?
See the Privacy policy for how data is handled. In the app, you can choose categories, mute notifications and use on-demand discovery. Publishers manage visibility, permissions and moderation controls.
Still have a question?
Ask us about app access, publishing, a client project or your own branded experience.